Using Quality to Improve Business Performance: Unit 505 Level 5 SCQF Level 9

A focus on the importance of quality management when it comes to business performance.


Why take this course?

This qualification is aimed at those currently employed in a quality orientated role, who are looking to increase their knowledge and improve their career prospects. It acts as one unit towards the Diploma in Quality Management, for which nine mandatory units must be completed. 

On completion of all units you will be awarded the Diploma in Quality Management, which will provide you with the auditing skills required to develop the ability to plan, conduct and report quality audits against quality criteria. After successful completion you can also use the designated letters DipQ as a suffix after your name, and apply for corporate membership of the CQI - this carries the designated letters MCQI after the suffix of your name. This is important for anyone wishing to progress in the field of quality.

What you will experience

The Diploma in Quality will provide you with an in-depth understanding of the management principles, disciplines and techniques which are used to control a business or organisation so that the quality of a product or service is consistently high. It will enable you to apply quality management methods to all activities within the business or organisation. Topics covered in this unit include:

  • the principles and benefits of continual improvement and its application in various types of organisation
  • evaluating the cost benefits of continual improvement and applying methods to identify and prioritise opportunities for improvement
  • using suitable and appropriate tools to perform root cause analysis
  • preparing management reports on the impact of continual improvement activities

This course is assessed by assignments submitted in November, April and August.

Student in classroom

Key facts

Mode of study
This is a self study course, meaning you can study at a place or time convenient to you. You will not have any classes to attend.
6 Months

Entry requirements

Ideally you should have a CQI Certificate in Quality or equivalent, as well as a good standard of Maths and English (Standard Grade/GCSE Maths and English or equivalent are advisable). You should also be currently working in a quality role or have access to work/liaise with your quality department.

Only individuals who have submitted an ED-03 to the CQI for the Diploma Award prior to 31st December 2016 may commence study on this unit.  If you are uncertain if you can start this unit please contact:

Iain Cocker, Business Development Manager
Tel: 01346 506027
Email: iaincocker@nescol.ac.uk

What you need to know

Additional costs

CQI Exam/Assignment Registration/membership fees must be paid.

Visit the CQI website for more information


Anything else?

This is a Self Study course which means you can study at home, in the workplace or wherever you choose at times that are convenient for you. You do not have any classes to attend. The materials for this course are provided as web-pages for you to work through online. As you progress through the course materials you will find written explanations of each  feature, followed by practical exercises. You will be supported throughout the course by a specialist Distance Learning Tutor. Your tutor will contact you (via your College email account) within 7-10 working days of receiving your welcome letter and materials. As you progress they will continue to make regular contact to offer support and guidance, usually by e-mail but sometimes by phone, to ensure you are making good progress and to support your learning throughout. Please note that you must be able to study independently through the course materials. 

This course can be accessed through Blackboard which is North East Scotland College's Virtual Learning Environment (VLE). Through Blackboard you will be able to access your learning materials, information and communicate with other students. A short guide to Blackboard has been provided for your use.

Whilst studying with Business & Community Development, you will have access to the Library+ sites and the IT Centre. You will also have technical and administrative support from the Business & Community Development team. Please note that it is a requirement that all email communication between staff and students is made using College email accounts. This ensures that the College complies with Data Protection legislation and that information is accessed only by authorised users.


Duration Fees Code
6 Months £408.00
Paper applications only

Paper applications

You must submit a paper application form for this course and return it to us completed and signed.

Completed forms should be returned to the following freepost address:

The Student Information & Admissions Manager
North East Scotland College
Aberdeen City Campus

Should you have any problems with your application, please contact the Information & Booking Centre:

Telephone: 01224 612330
Email: enquiry@nescol.ac.uk

If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website: www.nescol.ac.uk, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.

For distance learning courses, the course fees for non-Scottish residents may differ from that advertised on the website and in the course guide. Therefore, all course fees should be confirmed with the College at the time of booking.