Good Customer Service

This course underlines the importance of good customer service, and how to provide it.

Overview

Why take this course?

This course underlines the importance of providing good customer service. It is aimed at learners who work in a wide range of settings including the retail and service industries. Students will learn about Unique Selling Points (USPs) and Unique Service Offers (USOs), and about how these, together with effective communication, can increase customer satisfaction and loyalty. The course also explores the purpose of a Customer Charter and identifies the legislation that applies in the workplace to protect both customers and service users.

What you will experience

The online materials include quizzes, activities and checklists to help reinforce learning as students work through each topic. In addition, learners will be asked to take an online assessment to check their knowledge on completion of the course.

Student writing

Key facts

Mode of study
Distance Learning
Method of study

This course will require you to manage your workload independently, without tutor support.

Entry requirements

Previous knowledge or experience would be of benefit but is not essential.

What you will need

Students must have access to a computer with a broadband internet connection.

What you need to know

Next steps

Education

Employment

For more information about job opportunities, salaries and employment rates in this industry, visit the Career Coach website.

Availability

Duration Fees Code
5 Hours over 1 Month £30.00
YBNGV
-O181A
Paper applications only

Paper applications

You must submit a paper application form for this course and return it to us completed and signed.

Completed forms should be returned to the following freepost address:

The Student Information & Admissions Manager
North East Scotland College
FREEPOST RTJJ-TXBA-AEZS
Aberdeen City Campus
Gallowgate
Aberdeen
Scotland
UK AB25 1BN

Should you have any problems with your application, please contact the Student Advice Centre:

Telephone: 01224 612330
Email: enquiry@nescol.ac.uk

If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website: www.nescol.ac.uk, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.