NCFE Award in
Principles of Customer Service
Develop your understanding of effective and efficient customer service.
Why take this course?
This course explores a wide range of topics in relation to customer service, providing you with a good understanding of high quality standards and customer expectations.
What you will experience
The course will cover key topics, in order to enhance your abilities when it comes to dealing with customers effectively and efficiently.
This course will require you to manage your workload independently, with a basic level of tutor support.
What you need to know
Please note that fee waivers may apply. Find out more about funding for part-time courses
For more information about job opportunities, salaries and employment rates in this industry, visit the Career Coach website.
This course is currently unavailable. Please contact the Student Advice Centre for more information.
If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website: www.nescol.ac.uk, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.