Computing: Technical Support SCQF Level 8

This course will provide you with the required knowledge to build and troubleshoot computer systems and computer networks.


Why take this course?

The industry is changing as we move closer to online technology and cloud technologies, and this course will teach you the basics of software development, mainly using JavaScript and Python, two of the most common languages when it comes to cyber security tools, and technical support tools.

You will undergo cyber security with the emphasis on protecting and detecting malicious attacks. You will use industry standard forensics tools to find traces of a malicious attack and you will also use ethical hacking tools to simulate and stop malicious attacks that exist in real time.

As well as learning about hardware, software and ethical hacking you will also learn the basics of networking, including servers and how they are used, and why they are targeted by malicious individuals, this will give you a broader understanding when it comes to technical support or cyber security and prepare you for the future changes in technology.

You will learn about the ethical issues that surround cyber security and also the laws that affect your role as a cyber-security professional.

Do you have a keen interest in hardware? Do you build computers and want to see why CPUs are important? This course will teach you about computer systems, including how a CPU works, why RAM is important, and also how computers read and interpret data.

What you will experience

In Year 1 you will develop an understanding of the fundamentals of computer systems, how to troubleshoot computing problems, develop skills in building software and consider what it is to be a computer professional in a rapidly evolving industry.  You will then progress on to learning about computer networks and network security as well as understanding the fundamentals of digital forensics and ethical hacking

In Year 2 of the course you will learn about the different uses of network servers and how to troubleshoot them, how to use Linux and the uses of cloud computing. You will also undertake a project where you will test all your skills from year 1 and year 2 in a simulated environment.

Project work is used regularly to strengthen teamworking and project management skills and industry-standard practices and processes are used to ensure all training is vocationally-focused.

Student at a computer

Key facts

Entry requirements

Applicants should have two Highers, preferably to include Computer Science. Applicants should have Numeracy Core Skill at SCQF Level 4.

English language requirements

If English is not your first language, please view the specific English language requirements for this course.

What you need to know

Next steps


At North East Scotland College

At University

You can progress to university upon successful completion of this course. Full information is available in the course specification PDF.


Career opportunities are spread across a wide range of industries, where you can work at technician level in IT infrastructure support. Common roles will include: 

  • Cyber Security Engineer
  • First Line Engineer
  • IT Support Technician

The following infographic provides information on current and projected employment trends in this sector, within Aberdeen City and Aberdeenshire. Follow the link on the infographic to view a larger image.

For more information about job opportunities, salaries and employment rates in this industry, visit the Career Coach website.

Infographic detailing current and projected employment trends in this sector, within Aberdeen City and Aberdeenshire


This course is currently unavailable. Please contact the Student Advice Centre for more information.

If you take up a place on a College course, at the start of the course you will be asked to sign an enrolment form. In signing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website:, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.