What you will need
As this course is provided online, students will require access to IT equipment and internet access to allow them to complete the course.
Why take this course?
Suitable for learners currently working in a customer–facing role, or looking to gain employment in a role which requires customer service skills, this course has been created by industry experts to help learners develop and improve the practical skills needed to deliver effective customer service.
Learners will be introduced to key principles of customer service, communication techniques and different approaches for resolving problems. Learners will also gain an understanding of different organisational structures and current sales and consumer–related legislation.
Learners who achieve this qualification could continue their learning with other related level 2 courses, or progress further to level 3 qualifications.
What you will experience
This qualification is ideal for anyone who is currently working in a customer facing role, or anyone who is looking to get a job where the role involves customer service knowledge as a key component of the position.
This course is split into seven manageable units:
- Unit 1: Principles of customer service and delivery
- Unit 2: Understand customers
- Unit 3: Understand employer organisations
- Unit 4: Understand how to communicate with customers
- Unit 5: Understand how to handle customer information
- Unit 6: Understand how to resolve problems and deliver customer service to challenging customers
- Unit 7: Understand how to develop customer relationships
Key Facts
Everything you need to know before applying for this course.
Fee Waiver (Remission of Fees)
Your course may be free if you are not a full time student with NESCol and you are : in receipt of benefits; or care-experienced; or your household taxable income falls below defined levels.
Student Stories
Rebekka McLaughlin
Business & Management
SVQ Management
“I’ve had such a positive experience with the College and can’t recommend the workplace learning route highly enough. I think it’s important to recognise that there are various routes to achieving qualifications and this was the right path for me.”
Read more about Rebekka's story
Katelyn Louise Share
Business & Management
HND Administration & Information Technology
“NESCol is such a supportive place to study, and the staff go above and beyond to help you achieve your goals.”
Read more about Katelyn's story
Kate Wolska
Business & Management
HND Accounting
“My daughter is so proud of me. I’m doing it for her – to show her if you want it, you can do it now for tomorrow.”
Read more about Kate's story
Drew Smith
Business & Management
Business Skills Foundation Apprenticeship
“If you’re not too sure about what you want to do, then I would definitely recommend a Foundation Apprenticeship because it gives you an insight into working while you’re still studying.”
Read more about Drew's story
Morven Garden
Business & Management
Business Administration Modern Apprenticeship
“I feel confident moving forward as the experience of a Modern Apprenticeship and the skills I have managed to develop stand as a strong base structure for the rest of my career.”
Read more about Morven's story
Abby Grant
Business & Management
HND Accounting
“For anyone considering studying Accounting at NESCol, I would say it will definitely set you up and give you the right foundation for progressing on to a career in accountancy. I feel the skills I learned at college have been very beneficial in the work I am doing today. I use my knowledge gained at college of accounting principles and taxation every day.”
Read more about Abby's story
Ami Batchelor
Business & Management
HND Advertising & PR
“This course will benefit you in more ways than one and the lecturers are some of the best people you’ll get to meet.”
Read more about Ami's story
Lewis Gordon
Business & Management
Business & Administration Apprenticeship
“This vocational route has allowed me to get a good balance between work and my social life, and have healthy finances!”
Read more about Lewis's story
Nicole Faulkner
Business & Management
HND Legal Services
“College really helped me bridge the gap between being in relatively small classes at school and being in huge lectures at university.”
Read more about Nicole's story
Kieran & Mykaela Alexander
Business & Management
HND Legal Services
“The lecturers on the course were just brilliant and had so much valuable knowledge and experience to pass on.”
READ MORE ABOUT THEIR STORY
Applications
North East Scotland College offers hundreds of courses each year, apply for one now.
Please note that this service will only accept credit or debit card payment for the full course fee.
If you are eligible for Remission of Fees then you must complete this booking form and supply the relevant fee waiver documents to one of our Campuses or Centres. Some courses are not eligible for fee waiver applications. For further information please contact our Student Advice Centre.
Online
-
Starts Flexible start date
-
Course Code YBNCS-O241A
-
Fees £88.00
Completed forms should be signed and returned to us at the following freepost address:
The Student Information & Admissions Manager
North East Scotland College
FREEPOST RTJJ-TXBA-AEZS
Aberdeen City Campus
Gallowgate
Aberdeen
Scotland
UK AB25 1BN
Distance Learning Application Form
Distance Learning courses have flexible start dates and applications will be considered at all points of the year.
For non-Scottish residents – the College will confirm fees payable for your chosen course on booking and these may differ from the advertised fee.
If you take up a place on a College course, at the start of the course you will be asked to complete an enrolment form. In completing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website: nescol.ac.uk, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.
Similar courses for you
Here are some courses you may also be interested in.
