What is my student ID?

This is your student number and can be found on your Student ID card (e.g. 30033003, F0708915).

When entering my details, why do I receive the message “the details supplied could not be validated. Please check your student ID, date of birth are correct.”?

There are a number of reasons for this:

You have entered the incorrect student ID. Your student number can be found on your Student ID card (e.g. 30033003, F0708915).
You have entered the incorrect date of birth or the date of birth we have for you is incorrect.
There are currently no outstanding invoices on your account.
The outstanding invoices on your account have been set up to pay in instalments by recurring card payment (the system will not let you do this twice).
You are not a current student at North East Scotland College.

If you need further help please email payonline@nescol.ac.uk including your student ID and the issue you are having.

How do I pay my tuition fees?

The easiest and quickest way to pay is online using the NESCol Tuition Fees payment option, you will need your student ID in order to do this. Select tuition fees and continue through the payment stages.

Alternatively, you can pay by bank transfer.

I’m an international student, how do I pay my fees?

The easiest and quickest way to pay is online using the NESCol Tuition Fees payment option, you will need your student ID in order to do this. Please note that International Students need to pay their tuition fees in advance of starting their course.

Is there a charge for paying by debit/credit card?

No there isn’t.

Can I pay in installments?

Tuition fees for the current academic year can be set up for installments online. Please contact our credit control department or call them on 01224 612248 who will assist further

Other fee invoices must be paid in full online using the student account or invoice option. If you are unable to pay in full then please contact our credit control department or call them on 01224 612248 who will assist further (you will need to quote your student ID).

Is there a charge for paying in installments?

No, we don’t charge any extra for installments.

What are the installment options?

Please contact our credit control department or call them on 01224 612248 who will assist further (you will need to quote your student ID).

Why has the money not been taken from my account on the installment date?

The payments are processed on the installment date and may take four bank working days to show on your bank account, as with any debit/credit card payment. The bank is aware there is pending payment and will have adjusted your available balance for this transaction.

If it has been more than four bank working days then please contact our credit control department or call them on 01224 612248 who will assist further (you will need to quote your student ID).

I’m not sure if I have set up my installment plan, what should I do?

There are a few ways you could check this:

Check your emails. When an installment plan is set up online an automated email will be sent confirming this to the email address entered at the time.
Select the make a student payment option and enter your details, if the invoice is not showing or you receive an error message then it is likely you have already set up an instalment plan (when setting up an instalment plan please wait 24 hours before checking, as it is possible to do it more than once in the same day).
Email payonline@nescol.ac.uk, include your student ID and a description of the issue.

I haven’t received an invoice yet what should I do?

It is likely that your enrolment is awaiting further information, therefore a fee could not be calculated. Please continue to wait until you receive your invoice – ensure you will have the funds to pay it when it arrives using the student account or invoice option.

Can I set up an installment plan before receiving an invoice?

Please contact our credit control department or call them on 01224 612248 who will assist further (you will need to quote your student ID).

Can I pay by direct debit?

We don’t offer this facility but do use a recurring card payment system that is linked to a debit/credit card. An installment plan can be set up using the student account or invoice option using your chosen card, payments are then automatically taken on the due dates of the installments.

I have received an email to say that my payment has failed what should I do?

If this is the first time you have received this email for the relevant installment then check the following:

You have sufficient funds in your account.
Your card details have not changed or expired since you set up the plan.

If both of the above are valid then please contact your bank and ask them why they have declined the transaction. If your card details have changed or expired then please update your payment details. Another attempt to take the installment will be processed automatically 5 days after the first failed payment.

If this is the second time you have received this email then you will need to contact our credit control department or call them on 01224 612248 (during office hours) in order to keep your installment plan on track. Please do not email any debit/credit card information as this is not a secure method of communication.

How do I check if my payment has been processed?

Check your emails as all payments made through the online system (including recurring card payment installments) send automated payment confirmation emails. Alternatively, email payonline@nescol.ac.uk, remember to include your student ID and a description of the issue, we will then check this for you.

My card details have changed/expired how do I amend them?

Please update your payment details.

I don’t have sufficient funds to make my payment what should I do?

If you are having difficulty paying your invoice then please contact our credit control department or call them on 01224 612248 (during office hours) who will assist further.

I have received a reminder letter – what should I do?

Please contact our credit control department or call them on 01224 612248 if you have:

Paid or set up a payment plan after the date of the letter (i.e. allowing for postage delay) then, please ignore it.
Not paid, then pay the invoice using the student payment option.
A query regarding it then please contact our credit control department or call them on 01224 612248 quoting your student ID and reason for query.

I have added credit to my MyPrint/Cashless account but my balance has not been updated – what should I do?

Email payonline@nescol.ac.uk and we will look into this for you. It is likely that you have added credit before the account was activated/created.

Is there a minimum top-up amount for MyPrint and Cashless accounts?