Entry requirements
Candidates would normally be expected to be competent in numeracy and communication at SCQF level 5 or have similar qualifications or experience.
Why take this course?
This is a Unit within the Professional Development Award and HNC/HND Administration & Information Technology course, but is also included within other HN Group Awards and can be taken as a stand-alone Unit. It has been designed to develop the knowledge and skills required of an administrator, in order to meet the requirements of the administrative function of an organisation. The overall aim is to prepare you for further study or employment in an administrative or IT environment.
Credit points and level: 1 HN credits at SCQF level 7: (8 SCQF credit points at SCQF level 7)
What you will experience
This Unit has four outcomes, all of which will help you to develop the knowledge and skills required to work within an administrative environment:
In Outcome 1, you will learn about the core activities in relation to the role of the office administrator and you will learn how to evaluate and improve current working practices.
Outcome 2 will equip you with the knowledge and skills required to deal effectively with work-related stress. You will learn how to identify the causes of stress and you will gain an understanding of how to cope and adopt strategies for dealing with work related stress.
In Outcome 3 you will learn about the importance of effective communication and customer care. This outcome will also require you to evaluate a current system and a procedure, and design a new system and a procedure, in order to improve customer care within an organisation.
In Outcome 4 you will be introduced to the legislative requirements pertaining to the current office environment. You will be required to identify the key responsibilities from both an employee and employer’s perspective under current health and safety legislation. You will also gain an insight into current legislation within the context of employment and equality and diversity.
In order to complete this Unit successfully, you will be required to achieve a satisfactory level of performance in all four pieces of assessed work.
Key Facts
Everything you need to know before applying for this course.
It would be beneficial to have some familiarity with administrative functions. This may be demonstrated by possession of the Administrative Services (DM3P 11) unit or equivalent, or through recent, relevant work experience.
Pre-entry guidance
Pre-entry guidance is required before booking a place on this course. Please contact our Distance Learning Co-ordinators for more information.
Additional costs
This course involves an additional SQA fee. Further information is available here.
Fee Waiver (Remission of Fees)
Your course may be free if you are not a full time student with NESCol and you are : in receipt of benefits; or care-experienced; or your household taxable income falls below defined levels.
Individual Training Account (ITA)
This course is eligible for ITA funding which offers up to £200 towards the cost of training. Conditions apply.
Student Stories
Rebekka McLaughlin
Business & Management
SVQ Management
“I’ve had such a positive experience with the College and can’t recommend the workplace learning route highly enough. I think it’s important to recognise that there are various routes to achieving qualifications and this was the right path for me.”
Read more about Rebekka's story
Katelyn Louise Share
Business & Management
HND Administration & Information Technology
“NESCol is such a supportive place to study, and the staff go above and beyond to help you achieve your goals.”
Read more about Katelyn's story
Kate Wolska
Business & Management
HND Accounting
“My daughter is so proud of me. I’m doing it for her – to show her if you want it, you can do it now for tomorrow.”
Read more about Kate's story
Drew Smith
Business & Management
Business Skills Foundation Apprenticeship
“If you’re not too sure about what you want to do, then I would definitely recommend a Foundation Apprenticeship because it gives you an insight into working while you’re still studying.”
Read more about Drew's story
Morven Garden
Business & Management
Business Administration Modern Apprenticeship
“I feel confident moving forward as the experience of a Modern Apprenticeship and the skills I have managed to develop stand as a strong base structure for the rest of my career.”
Read more about Morven's story
Abby Grant
Business & Management
HND Accounting
“For anyone considering studying Accounting at NESCol, I would say it will definitely set you up and give you the right foundation for progressing on to a career in accountancy. I feel the skills I learned at college have been very beneficial in the work I am doing today. I use my knowledge gained at college of accounting principles and taxation every day.”
Read more about Abby's story
Ami Batchelor
Business & Management
HND Advertising & PR
“This course will benefit you in more ways than one and the lecturers are some of the best people you’ll get to meet.”
Read more about Ami's story
Lewis Gordon
Business & Management
Business & Administration Apprenticeship
“This vocational route has allowed me to get a good balance between work and my social life, and have healthy finances!”
Read more about Lewis's story
Nicole Faulkner
Business & Management
HND Legal Services
“College really helped me bridge the gap between being in relatively small classes at school and being in huge lectures at university.”
Read more about Nicole's story
Kieran & Mykaela Alexander
Business & Management
HND Legal Services
“The lecturers on the course were just brilliant and had so much valuable knowledge and experience to pass on.”
READ MORE ABOUT THEIR STORY
Applications
This course requires some attendance at College, often for assessment purposes only. Please enquire about expectations for your specific course when booking.
Attendance is usually at the Aberdeen City Campus or Fraserburgh Campus.
When submitting your distance learning application form, please ensure you attach the additional information sheet listing qualifications and previous knowledge with your application. You may be required to attend College for assessment. Please check if this is a requirement for your course.
Distance Learning courses have flexible start dates and applications will be considered at all points of the year.
For non-Scottish residents – the College will confirm fees payable for your chosen course on booking and these may differ from the advertised fee.
If you take up a place on a College course, at the start of the course you will be asked to complete an enrolment form. In completing the form and/or taking up a place on a College course, you will enter into a contract with the College and be bound by the North East Scotland College Standard Terms and Conditions of Study. Copies of the Terms and Conditions are available for inspection on notice boards and at various locations throughout the College, at the College Reception, on the College website: nescol.ac.uk, or can be obtained on request from the Student Funding and Admissions Manager, North East Scotland College, Aberdeen City Campus, Gallowgate, Aberdeen AB25 1BN. Please note that courses are offered subject to (a) there being sufficient numbers of enrolments and (b) the availability of resources. The College reserves its right (i) not to run courses where the number of students is considered insufficient or where resources are unavailable and (ii) in certain circumstances, to refuse admission to an individual applicant.
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